Payments

For all the services contracted, a certain advance payment should be made to hold the booking, on a confirmed basis & the balance amount can be paid either before your departure from your place or upon arrival at your destination but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from the above in some cases like Special Train Journeys, hotels, or resort bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

Early Check-in / Late Check-out

Please note that the standard check-in / Checkout time in most hotels is 12:00 Hrs.(IST). Therefore the cost of early check-in or Late check-out is not included in the tour cost. We can always make a request for early check-in or late checkout if required but we do not guarantee that, that entirely depends upon the policy of the hotel, time of the year, and availability of the room.

Extra Uses of our Vehicle

Please note that the cost of the vehicle (car/coaches with the driver) does not include extra usage of the vehicle like after transfer or after sightseeing until or unless it is mentioned in the itinerary. Rights to amend the itinerary if required Tour once commenced will strictly go as per the itinerary finalised. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for the safety and well-being of our esteemed passengers.

Surcharge

The Price of your travel arrangement is subject to surcharges in case of a sudden hike in fuel prices, scheduled airfare, and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%, an amount exceeding 2% will be surcharged.

Our Liability

oursetup Travel Company accepts liability for those arrangements for your holiday, which are wholly within our control and therefore, accepts liability to clients for the negligence of our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability.

The Company shall, in no circumstances whatsoever be liable to the client or any person traveling with him or her for Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and/or damage or theft howsoever caused;

Any act, omission, or default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility, or service for the client or for any person traveling with him however caused. Happy to Explore is unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems with transport, extreme weather conditions, closure of the airports and seaports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond our control.

Cancellation Policy

We understand that sometimes plans change and you may need to cancel your trip. In such cases, our cancellation policy is as follows:

Refund Policy

We strive to provide the best possible service to our customers and to ensure that you have a great experience with us. In case you are not satisfied with our services, or if your plans change and you are eligible for a refund, our refund policy is as follows:

Terms and Conditions

These terms and conditions apply to all travel bookings made with our travel company. By making a booking with us, you agree to these terms and conditions.